How do I change my payment information?
Can I cancel an order after my card has been charged?
Unfortunately, you will not be able to cancel your order, as we charge your card when your order has shipped (Monday or Thursday).
Will I be charged a cancellation fee?
No, you will not be charged.
When will my card be charged?
We pre-authorize credit cards on Monday morning for a Friday delivery and on Thursday mornings for a Monday delivery. The credit card will be charged once the order ships on Monday or Thursday.
If a credit card is declined when LifeChef pre-authorizes on Monday and Thursday morning, the LifeChef Customer Experience Team will reach out via phone and email giving the customer an opportunity to update the payment method. If payment is not updated, the system will automatically cancel the order by 11am Eastern.
Do you offer special discounts?
We will run various promotions on a weekly basis.
Our current promotions are:
Take advantage of $120 on your first 6 orders. First time customers only.
What forms of payment do you accept?
At LifeChef, the cards we can accept are: all Major Credit Cards – Visa®, MasterCard®, American Express®, Discover®. You can pay via credit card or with Apple Pay, Google Pay and PayPal. If you pay with a credit card, your card will remain on file and will automatically be charged weekly or based upon the frequency of your shipments.
We do not accept EBT payments.
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