Frequently Asked Questions

  • About LifeChef

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    • How can I chat with LifeChef?

      LifeChef has a team of Customer Experience Professionals that can answer your questions.  Feel free to text, email, call or live chat with us. 

    • How does LifeChef work?

      1. LifeChef invites you to take our nutritional survey created by a Medical Doctor, so you can personalize your health journey based upon your dietary needs and/or any medical conditions.

      2. You can choose your plan of 4, 6, 8, 10, 12 or 18 meals per week, along with supplements.

      3. LifeChef delivers fresh, prepared meals weekly in an insulated box with ice packs so your meals stay cool through the shipping process.

      4. Enjoy your meals in 3 minutes or less using a microwave. 

      5. If you don’t use a microwave, you can also heat the meals in the oven on 350 degrees for 10-12 minutes.  Transfer food to an oven safe dish.  

    • Where are the meals prepared?

      Your meals are prepared by our seasoned executive culinary team at LifeChef’s New Jersey flagship location.
      Please note: Our food is prepared and packaged in a facility with shared equipment. Because your well being is always our highest priority, please be aware that milk, egg, fish, shellfish, wheat, sesame, soy, peanuts, and tree nuts are all present in our kitchen. If you have questions or concerns about allergens, please contact us prior to ordering.”

    • What does LifeChef do?

      LifeChef delivers prepared meals and supplements (depending on your zip code) conveniently on a weekly basis or as needed. Upon starting a LifeChef meal subscription, consumers answer some simple nutritional and diet questions/goals to develop their own and their family’s diet profile. That profile is used to suggest foods that support their nutritional needs. The beauty of LifeChef is that every meal can be tailored by the individual to fit their preferences. We offer more than 40 components and you can build your own custom meals tailored to your personal health goals. We also add the convenience of having supplements delivered at the same time. We are revolutionizing the way consumers obtain healthy, convenient food for themselves and their family.

    • Who are we?

      We are food industry and tech industry vets who were hit hard by the Covid-19 pandemic. Our co-working business was shattered. How do we pick up the pieces? Take our talents and apply them to a new approach to fresh, healthy food delivery. We have a renowned chef, nutrition professionals, digital marketing gurus, and operations experts together who believe, that food of the highest quality, tailored to an individual’s needs and preferences, delivered in a convenient fashion is what the consumer is asking for in today’s market.

  • Meals & Pricing

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    • Do you offer mass personalization?

      The LifeChef choice system allows you to specify your preferences and have the meals prepared to your liking. Are your children picky eaters? Choose the healthy food they will eat and get the meals you wantDon’t care for broccoli?  Substitute cauliflower or one of the other delicious sides- it’s easy and convenient. 

       

    • What makes LifeChef unique?

      We offer fresh, personalized meals tailored to individuals, based on a completed nutritional survey. We never mix a meal- each part of the meal or component is sealed in a separate, modified atmosphere tray which allows for an extended 7-day shelf life.

      In addition to Chef-prepared meals, we also offer supplements that can be ordered weekly or delivered based on your selected frequency.

      On our website, you will see Chef Hat icons- they will assist in selecting the “best option(s)” for you. The more Chef Hats, the better for you nutritionally. We base the Chef Hats on the answers that you give in the nutritional survey. If a food item is very good for you, we will suggest 5 Chef Hats. If a food item is not very good for you, we would give the item no Chef Hats, or only a couple if it’s OK for you. These are only suggestions and are not intended as medical advice. With these suggestions, we are not creating a doctor-patient relationship. If you have any health concerns, please contact a medical professional.

    • Can I add a few more meals to my weekly plan?

      You can choose from a variety of meal plans!  You can choose, 4, 6, 8, 10, 12 or 18 meals. 

    • How much do the meal plans cost?

      It depends on what you order as the 3 components to your meal. On average, the 6-meal plan costs $75 weekly, plus shipping.  

  • Dietary and Nutrition

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    • How long will my meals stay fresh?

      Once delivered, we anticipate a 7-day shelf life (refrigerated) due to our Modified Atmoshpere Packaging. We remove all of the oxygen and fill it with a mix of Nitrogen and Carbon Dioxide. These gases inhibit the growth of bacteria in the package.

    • What are the portion sizes, calories, and nutritional content of each meal?

      You can find this information on our website, as well as on the packaging. It is available on the nutritional labels for each item. The ingredients and allergens are also listed.

    • Can I find the recipes online?

      No, but each meal and each component has a nutritional label and ingredients on our website.

    • Do you use Organic/Non-GMO ingredients?

      Yes, we are constantly modifying our ingredients to include all-natural, no antibiotics, organic when necessary, non-GMO ingredients. With your input, we always search for more of the ingredients that you are looking for in your prepared foods.

       

  • Packaging & Recycling

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    • Is your packaging environmentally friendly?

      Our current packaging includes curbside recyclable cardboard box, two-piece insulated box liner made from Post-Consumer/Post Industrial recycled materials , #1 recyclable food containers, box sleeve made from SBS paperboard, and drain safe gel packs that keep your meals protected and chilled during transit.

    • Do I have to cook my meals?

      All meals are fully cooked, so you can heat them up in a microwave and enjoy.

       

    • Are your meals frozen?

      No, our meals are fresh, never frozen.  

       

    • How do you keep your food fresh?

      Freshly prepared meals that are packaged in a modified atmosphere to enhance the shelf life.  

  • Managing my Subscription

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    • How do I change my meals for an upcoming order?

      Once you are logged into your account, click the shopping cart icon in the upper right hand corner.  From there, you can select the meals you want to change and swap out components. 

      You can also clear all meals in your cart and start over building your own custom meals. 

      Take me to my orders

    • How do I cancel my subscription?

      You have the option to skip a week,  pause your subscription for as long as you wish and when you’re ready to receive meals again, you can log into your account and resume.   We will not send any meals or charge you during your time on pause.  You can also choose your next shipping date. 

      Please contact the Customer Experience Team if you wish to cancel your subscription support@lifechef.com or call, 1-855-932-4048. 

    • Does it cost money for a subscription?

      The good news is, we don’t charge a subscription fee! 

  • Payment/Promotions

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    • How do I change my payment information?

    • Can I cancel an order after my card has been charged?

      Unfortunately, you will not be able to cancel your order, as we charge your card when your order has shipped (Monday or Thursday).

    • Will I be charged a cancellation fee?

      No, you will not be charged. 

    • When will my card be charged?

      We pre-authorize credit cards on Monday morning for a Friday delivery and on Thursday mornings for a Monday delivery. The credit card will be charged once the order ships on Monday or Thursday.

      If a credit card is declined when LifeChef pre-authorizes on Monday and Thursday morning, the LifeChef Customer Experience Team will reach out via phone and email giving the customer an opportunity to update the payment method.  If payment is not updated, the system will automatically cancel the order by 11am Eastern. 

    • Do you offer special discounts?

      We will run various promotions on a weekly basis.

      Our current promotions are:

      Take advantage of $120 on your first 6 orders. First time customers only.

      Code: meals120off

      Terms: Take advantage of $120 on your first 6 orders! First time customers only. Not valid on orders less than $60. Coupon expires on December 31st.  No cash value. This coupon does not apply to LifeChef supplements. By continuing, you agree to our Terms, Privacy Policy and to receive emails from lifechef.com

       

       
       
       
       
       
    • What forms of payment do you accept?

      At LifeChef, the cards we can accept are: all Major Credit Cards – Visa®, MasterCard®, American Express®, Discover®.   You can pay via credit card or with Apple Pay, Google Pay and PayPal. If you pay with a credit card, your card will remain on file and will automatically be charged weekly or based upon the frequency of your shipments.  

      We do not accept EBT payments. 

  • Delivery & Shipping

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    • Can I postpone my delivery?

      Yes, you can pause your delivery, skip a week or choose your next delivery date.

    • What if I am dissatisfied with my order?

      Our number 1 priority is customer satisfaction and retention. If you are not happy with your order, please contact our Customer Experience team at 1-855-932-4048 or via email, hello@lifechef.com and we will handle it.

      Contact us!

    • Where do I find tracking info?

      Once your delivery ships, we will email and text you a link with a link to track your package, along with a tracking number.

    • Do I have to be home to receive my delivery? 

      No, we can leave your delivery at your doorstep, or wherever parcels are typically delivered to your home.  No signature is required. 

      Upon receiving your delivery, please transfer your meals into the refrigerator.

      Please note- the package will remain cold until the end of the delivery day, due to the insulated box with ice packs. 

    • Who will deliver my meals?

      In some areas, the shipment will be delivered by a LifeChef van. 

      Our delivery partner is UPS for an extended area.1200px-United_Parcel_Service_logo_2014.svg.png

    • What days of the week do you deliver?

      LifeChef will deliver meals on Tuesdays and Fridays. During holidays, we will ship as soon as possible either before or after the official holiday.

      I want to change my delivery day

       

    • How much does shipping cost?

      For meals less than $50, the shipping fee is $13.99. 

      For meals greater than $50, the shipping fee is $8.99.

    • Where do you deliver?

      LifeChef delivers meals to New Jersey, New York, Pennsylvania, Connecticut, Maryland, Delaware, DC, Massachusetts, and Rhode Island.

      Supplements can be shipped Nationwide.

       

  • Get In Touch

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  • Q&A

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    • Where do you deliver?

      LifeChef delivers meals to New Jersey, New York, Pennsylvania, Connecticut, Maryland, Delaware, DC, Massachusetts, and Rhode Island.

      Supplements can be shipped Nationwide.

       

    • What days of the week do you deliver?

      LifeChef will deliver meals on Tuesdays and Fridays. During holidays, we will attempt to deliver as soon as possible either before or after the official holiday.

      I want to change my delivery day

    • How much does shipping cost?

      For meals less than $50, the shipping fee is $13.99. 

      For meals greater than $50, the shipping fee is $8.99.

    • Who will deliver my meals?

      In some areas, the shipment will be delivered by a LifeChef van. 

      Our delivery partner is UPS for an extended area.1200px-United_Parcel_Service_logo_2014.svg.png

    • Do I have to be home to receive my delivery?

      No, we can leave your delivery at your doorstep, or wherever parcels are typically delivered to your home.  No signature is required. 

      Upon receiving your delivery, please transfer your meals into the refrigerator.

      Please note- the package will remain cold until the end of the delivery day, due to the insulated box with ice packs. 

    • Where do I find tracking info?

      Once your delivery ships, we will email and text you a link with a link to track your package, along with a tracking number.

    • What if I am dissatisfied with my order?

      1. Our number 1 priority is customer satisfaction and retention. If you are not happy with your order, please contact our Customer Experience team at 1-855-932-4048 or via email, hello@lifechef.com and we will handle it.
    • Can I postpone my delivery?

      Yes, you can pause your delivery, skip a week or choose your next shipping date. 

Couldn’t find what you were looking for?

Call Us: +1 855 932 4048

Monday – Friday, 9:00 AM to 5:00 PM EST

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