Frequently Asked Questions

Search our FAQs or click one of the sections below. Search

  • About LifeChef

    See all
    • How can I chat with LifeChef?

      LifeChef has a team of Customer Experience Professionals that can answer your questions.  Feel free to text, email, call or live chat with us. 

    • How does LifeChef work?

      1. LifeChef invites you to take our nutritional survey created by a Medical Doctor, so you can personalize your health journey based upon your dietary needs and/or any medical conditions.

      2. You can choose your plan of 6, 10 or 14 meals per week, along with grocieries and vitamins/supplements.

      3. LifeChef delivers fresh, prepared meals weekly in an insulated box with ice packs so your meals stay cool through the shipping process.

      4. Enjoy your meals in 3 minutes or less using a microwave.

    • Where are the meals prepared?

      Our meals are prepared by our Executive Chef in a local kitchen in Trenton, New Jersey. Please note: Our food is manufactured on equipment that processes products containing eggs, shellfish, milk, sesame, soy, peanuts, and tree nuts. If you have these allergies please be aware of this situation.

    • What does LifeChef Do?

      LifeChef delivers prepared meals and staples conveniently on a weekly basis or as needed. Upon starting a LifeChef meal subscription, consumers answer some simple nutritional and diet questions/goals to develop their own and their family’s diet profile. That profile is used to suggest foods that support their nutritional needs. The beauty of LifeChef is that every meal can be tailored by the individual to fit their preferences. We offer more than 7,000 personalized meals. We also add the convenience of having your groceries or vitamins delivered at the same time. We are revolutionizing the way consumers obtain healthy, convenient food for themselves and their family.

    • Who are we?

      We are food industry and tech industry vets who were hit hard by the Covid-19 pandemic. Our co-working business was shattered. How do we pick up the pieces? Take our talents and apply them to a new approach to fresh, healthy food delivery. We have a renowned chef, nutrition professionals, digital marketing gurus, and operations experts together who believe, that food of the highest quality, tailored to an individual’s needs and preferences, delivered in a convenient fashion is what the consumer is asking for in today’s market.

  • Meals & Pricing

    See all
    • Do you offer mass personalization?

      The LifeChef choice system allows you to specify your preferences and have the meals prepared to your liking. Are your children picky eaters? Choose the healthy food they will eat and get the meals you wantDon’t care for broccoli?  Substitute cauliflower or one of the other delicious sides, easy and convenient. 

    • Can I order vitamins/supplements separately? How often are they delivered?

      Yes, you can order vitamins & supplements separately and they are shipped on a monthly basis. 

    • Am I able to just order groceries?

      Groceries can only be purchased with your prepared meals. 

    • What makes LifeChef unique?

      We offer fresh, personalized meals tailored to individuals, based on a completed nutritional survey. We never mix a meal- each part of the meal or component is sealed in a separate, modified atmosphere tray which allows for an extended 7-day shelf life.

      In addition to Chef-prepared meals, we also offer groceries, vitamins/supplements that can be ordered weekly or delivered based on your selected frequency.

      On our website, you will see Chef Hat icons- they will assist in selecting the “best option(s)” for you. The more Chef Hats, the better for you nutritionally. We base the Chef Hats on the answers that you give in the nutritional survey. If a food item is very good for you, we will suggest 5 Chef Hats. If a food item is not very good for you, we would give the item no Chef Hats, or only a couple if it’s OK for you. These are only suggestions and are not intended as medical advice. With these suggestions, we are not creating a doctor-patient relationship. If you have any health concerns, please contact a medical professional.

    • Can I add a few more meals to my weekly plan?

      We welcome you to add additional meals (6,10 or 14), groceries and vitamins/supplements.

    • How much do the meal plans cost?

      It depends on what you order as the 3 components to your meal. It can range from $8.00 to $20.00 with a typical meal costing about $13.00.

  • Dietary and Nutrition

    See all
    • How long will my meals stay fresh?

      Once delivered, we anticipate a 7-day shelf life (refrigerated) due to our Modified Atmoshpere Packaging. We remove all of the oxygen and fill it with a mix of Nitrogen and Carbon Dioxide. These gases inhibit the growth of bacteria in the package.

    • What are the portion sizes, calories, and nutritional content of each meal?

      You can find this information on our website, as well as on the packaging. It is available on the nutritional labels for each item. The ingredients and allergens are also listed.

    • Can I find the recipes online?

      No, but each meal and each component has a nutritional label and ingredients on our website.

    • Do you use Organic/Non-GMO ingredients?

      Yes, we are constantly modifying our ingredients to include all-natural, no antibiotics, organic, non-GMO ingredients. With your input, we always search for more of the ingredients that you are looking for in your prepared foods.

       

  • Packaging & Recycling

    See all
    • Is your packaging environmentally friendly?

      We are constantly trying to reduce our impact on the environment. We use as much recyclable, re-useable, and compostable products that we can. Specifically; Our shipping box and white sugarcane trays are recyclable.

       

    • Do I have to cook my meals?

      All meals are fully cooked, so you can heat them up in a microwave and enjoy.

       

    • Are your meals frozen?

      Our meals are are not frozen.

       

    • How do you keep your food fresh?

      Freshly prepared meals that are packaged in a modified atmosphere to enhance the shelf life.  

  • Managing my Subscription

    See all
    • How do I change my meals for an upcoming order?

      You can modify your meals selection up to 2 days in advance of your order shipment date.

       

    • How do I cancel my subscription?

      You can cancel your subscription or pause at any time. 

    • Does it cost money for a membership?

      The good news is, we don’t charge a membership fee! 

  • Payment/Promotions

    See all
    • How do I change my payment information?

      You can modify your payment information in the cart by clicking the edit icon next to payments.

    • Can I cancel an order after my card has been charged?

      Unfortunately, you will not be able to cancel your order, as we charge your card upon shipment. 

    • Will I be charged a cancellation fee?

      No, you will not be charged. 

    • When will my card be charged?

      Your card will be charged upon shipment.  

    • Do you offer special discounts?

      We will run various promotions on a weekly basis. 

    • What forms of payment do you accept?

      At LifeChef, the cards we can accept are: all Major Credit Cards – Visa®, MasterCard®, American Express®, Discover®.

  • Delivery & Shipping

    See all
    • Can I postpone my delivery?

      You can pause your delivery up to 2 days before your scheduled delivery. 

    • What if I am dissatisfied with my order?

      Our number 1 priority is customer satisfaction and retention. If you are not happy with your order, please contact our Customer Experience team at 1-855-932-4048 or via email, hello@lifechef.com and we will handle it.

    • Where do I find tracking info?

      Once your delivery ships, we will email and text you a link with a link to track your package, along with a tracking number.

    • Do I have to be home to receive my delivery? 

      No, we can leave your delivery at your doorstep, or wherever parcels are typically delivered to your home.  No signature is required. Please leave special instructions on delivery (ie: leasing office or gate code). 

    • Who will deliver my meals?

      LifeChef will be delivering your meals and groceries. Our delivery partners are UPS and FedEx for an extended area.

    • What days of the week do you deliver?

      LifeChef will deliver meals Tuesday-Saturday. During holidays, we will attempt to deliver as soon as possible either before or after the official holiday.

    • How much does shipping cost?

      We charge $6.99 for shipping.

    • Where do you deliver?

      LifeChef delivers to Bucks County, PA and Mercer County, NJ at this time. Stay tuned for LifeChef coming to your area soon. In these areas we deliver meals, groceries and supplements. In the extended mid-Atlantic and most of New England we ship meals and supplements. We are growing and hope to extend into a national availability in the next 6 months.

       

  • Get In Touch

    See all
    • Chat with Us/Call Us

      Chat with Us: hello@lifechef.com

      Call Us:  1-855-932-4048

    • What should I do if there is an issue with my delivery?

      If there are any issues with your delivery, please contact our Customer Experience team and we will resolve the matter. 

    • How do I contact Customer Service?

      LifeChef has a team of dedicated Customer Experience Professionals ready to answer your questions 24/7.  You can text, email, call or live chat. 

    • Where do you deliver?

      LifeChef delivers to Bucks County, PA and Mercer County, NJ at this time. Stay tuned for LifeChef coming to your area soon. In these areas we deliver meals, groceries and supplements. In the extended mid-Atlantic and most of New England we ship meals and supplements. We are growing and hope to extend into a national availability in the next 6 months.

    • What days of the week do you deliver?

      LifeChef will deliver meals Tuesday-Saturday. During holidays, we will attempt to deliver as soon as possible either before or after the official holiday.

    • How much does shipping cost?

      We charge $6.99 for shipping.

    • Who will deliver my meals?

      LifeChef will be delivering your meals and groceries. Our delivery partners are UPS and FedEx for an extended area.

    • Do I have to be home to receive my delivery?

      No, we can leave your delivery at your doorstep, or wherever parcels are typically delivered to your home.  No signature is required. Please leave special instructions on delivery (ie: leasing office or gate code).

    • Where do I find tracking info?

      Once your delivery ships, we will email and text you a link with a link to track your package, along with a tracking number.

    • What if I am dissatisfied with my order?

      Our number 1 priority is customer satisfaction and retention. If you are not happy with your order, please contact our Customer Experience team at 1-855-932-4048 or via email, hello@lifechef.com and we will handle it.

    • Can I postpone my delivery?

      You can pause your delivery up to 2 days before your scheduled delivery. 

Couldn’t find what you were looking for?

Call Us: 1 855 932 4048

Monday – Friday, 8:00 AM to 5:00 PM EST

1040 Pennsylvania Ave. Trenton, NJ 08638